Question 1

How do I book a cruise?

Accepted Answer

Choose your cruise, send an enquiry through the form or WhatsApp, and our team will confirm availability and send a secure payment link. Most bookings are confirmed within a few hours, often minutes during office hours.

Question 2

How far in advance should I book?

Accepted Answer

For the best cabins and top-rated vessels we recommend two to six weeks ahead, and earlier around international holidays and the autumn peak. Last-minute requests are still worth sending — we often secure space.

Question 3

Will I get a confirmation document?

Accepted Answer

Yes. Once your deposit or payment is received we issue a written confirmation with your itinerary, embarkation details and a 24/7 contact number for your trip.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, PayPal and OnePay through a secure, SSL-encrypted gateway. Bank transfer is available for selected bookings on request.

Question 5

Is my payment secure?

Accepted Answer

Absolutely. All transactions are processed over an encrypted connection by established international payment providers. We never store your full card details.

Question 6

Are there any hidden fees?

Accepted Answer

No. The price you see is per person and clearly lists what is included and excluded. Optional extras such as private transfers or premium drinks are shown separately before you pay.

Question 7

What is included on board?

Accepted Answer

Overnight cruises include your cabin, full board meals, guided activities such as kayaking and cave visits, and an English-speaking guide. Exact inclusions are listed on each cruise page.

Question 8

Are activities suitable for all ages?

Accepted Answer

Yes. Activities are optional and gentle — from calm-water kayaking and swimming to cooking classes and sunrise tai chi. Families, couples and solo travellers all feel at home.

Question 9

Is there Wi-Fi and air conditioning?

Accepted Answer

Most cabins have air conditioning and many vessels offer Wi-Fi in common areas, though signal can be limited deep in the bay — part of the charm of disconnecting.

Question 10

Is the transfer from Hanoi included?

Accepted Answer

Transfers are offered as an add-on. We provide shared shuttle and private limousine options you can add during booking. The drive takes around 2.5 hours via the expressway.

Question 11

What should I pack?

Accepted Answer

Light clothing, swimwear, sunscreen, a hat, comfortable shoes for cave steps, and a light jacket for cooler months. See our Weather & Climate guide for season-specific advice.

Question 12

Do you arrange airport pick-up?

Accepted Answer

Yes. We can arrange a private transfer directly from Noi Bai Airport, timed around your flight and cruise departure. Just share your flight details.

Question 13

What is your cancellation policy?

Accepted Answer

Most cruises offer free cancellation up to 7 days before departure for a full refund. Within 7 days a partial fee may apply. The exact policy appears on each cruise page.

Question 14

Can I change my dates after booking?

Accepted Answer

In most cases yes, subject to availability. Contact us as early as possible and we will do our best to move your booking at no extra cost.

Question 15

Do you offer travel insurance?

Accepted Answer

Travel insurance is not included. We strongly recommend arranging your own comprehensive coverage before travelling.

Best Time to Visit Halong Bay in 2026

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