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Clear & direct
Written in plain language so you always know where you stand.
Cancellation Policy
Cancellation & Refunds
We aim to keep cancellations simple and fair for all travellers. Here is how the process works.
Last updated · June 2026
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No hidden clauses
What you see here covers your booking — no surprises in the fine print.
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Open to questions
If any section is unclear, message our team and we'll explain it personally.
Most cruises allow full cancellation and refund if you notify us at least 7 days before your departure date.
- Cancellations 7 or more days before departure receive a full refund of any payments made.
- The exact free-cancellation window varies by cruise — it is always shown on the cruise detail page before you confirm.
Questions?
We're here to help
If any section is unclear or you have a question about your booking, our Hanoi team is available daily 8AM–10PM ICT.