Cancellation Policy

Cancellation & Refunds

We aim to keep cancellations simple and fair for all travellers. Here is how the process works.

Last updated · June 2026

Clear & direct

Written in plain language so you always know where you stand.

No hidden clauses

What you see here covers your booking — no surprises in the fine print.

Open to questions

If any section is unclear, message our team and we'll explain it personally.

Most cruises allow full cancellation and refund if you notify us at least 7 days before your departure date.

Cancellations 7 or more days before departure receive a full refund of any payments made.
The exact free-cancellation window varies by cruise — it is always shown on the cruise detail page before you confirm.

Questions?

Cancellation & Refunds, in plain language

We aim to keep cancellations simple and fair for all travellers. Here is how the process works.

This guide highlights how the policy affects a real booking. The full clauses on this page remain the terms that apply to your reservation.

Cancellation & Refunds — BookHalongCruises

The points to read first

Free cancellation window — Most cruises allow full cancellation and refund if you notify us at least 7 days before your departure date.
Late cancellations — Cancellations within 7 days of departure may incur a partial fee, depending on the cruise operator's policy.
Date changes and amendments — We will always try to accommodate date changes, subject to availability.
Refund processing — Approved refunds are returned to the original payment method.

Before you confirm

Read the written confirmation for your exact boat, dates and cabin category. Supplier terms can vary, and the confirmation attached to your booking controls where it is more specific than this general guide.

Ask when anything is unclear

Send us the clause or situation you are unsure about before payment. Our Hanoi team will explain how it applies to your booking in practical terms.

Best Time to Visit Halong Bay in 2026

Cancellation & Refunds

Clear & direct

No hidden clauses

Open to questions

We're here to help

Cancellation & Refunds, in plain language

The points to read first

Before you confirm

Ask when anything is unclear

Cancellation & Refunds, in plain language

The points to read first

Before you confirm

Ask when anything is unclear