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Clear & direct
Written in plain language so you always know where you stand.
Cancellation Policy
We aim to keep cancellations simple and fair for all travellers. Here is how the process works.
Last updated · June 2026
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Written in plain language so you always know where you stand.
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What you see here covers your booking — no surprises in the fine print.
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If any section is unclear, message our team and we'll explain it personally.
Most cruises allow full cancellation and refund if you notify us at least 7 days before your departure date.
Questions?
If any section is unclear or you have a question about your booking, our Hanoi team is available daily 8AM–10PM ICT.