Privacy & Data

Privacy Policy

We collect only the information needed to plan and support your journey, handled responsibly and securely.

Last updated · June 2026

Clear & direct

Written in plain language so you always know where you stand.

No hidden clauses

What you see here covers your booking — no surprises in the fine print.

Open to questions

If any section is unclear, message our team and we'll explain it personally.

We collect only the information needed to plan, confirm and support your journey, together with basic website analytics that help us improve the experience.

Contact details such as your name, phone number, email address and preferred language when you request a quote or send an inquiry.
Trip details such as destination, dates, number of travellers, cabin preferences, budget range and special requests.
Technical information from your browser, device and usage patterns to help us keep the website secure and useful.

Questions?

Privacy Policy, in plain language

We collect only the information needed to plan and support your journey, handled responsibly and securely.

This guide highlights how the policy affects a real booking. The full clauses on this page remain the terms that apply to your reservation.

The points to read first

Information we collect — We collect only the information needed to plan, confirm and support your journey, together with basic website analytics that help us improve the experience.
How we use your data — We use personal data to answer inquiries, prepare proposals, confirm reservations, send travel documents and support the trip before, during and after travel.
Sharing with trusted partners — We share information only when needed to deliver the services you requested or when the law requires it.
Payment and security — We use reasonable technical and organisational measures to reduce unauthorised access, loss or misuse of data.

Before you confirm

Read the written confirmation for your exact boat, dates and cabin category. Supplier terms can vary, and the confirmation attached to your booking controls where it is more specific than this general guide.

Ask when anything is unclear

Send us the clause or situation you are unsure about before payment. Our Hanoi team will explain how it applies to your booking in practical terms.

Best Time to Visit Halong Bay in 2026

Privacy Policy

Clear & direct

No hidden clauses

Open to questions

We're here to help

Privacy Policy, in plain language

The points to read first

Before you confirm

Ask when anything is unclear

Privacy Policy, in plain language

The points to read first

Before you confirm

Ask when anything is unclear