01
Clear & direct
Written in plain language so you always know where you stand.
Privacy & Data
Privacy Policy
We collect only the information needed to plan and support your journey, handled responsibly and securely.
Last updated · June 2026
02
No hidden clauses
What you see here covers your booking — no surprises in the fine print.
03
Open to questions
If any section is unclear, message our team and we'll explain it personally.
We collect only the information needed to plan, confirm and support your journey, together with basic website analytics that help us improve the experience.
- Contact details such as your name, phone number, email address and preferred language when you request a quote or send an inquiry.
- Trip details such as destination, dates, number of travellers, cabin preferences, budget range and special requests.
- Technical information from your browser, device and usage patterns to help us keep the website secure and useful.
Questions?
We're here to help
If any section is unclear or you have a question about your booking, our Hanoi team is available daily 8AM–10PM ICT.